Terms & Conditions

Use of this website and services provided to you is governed by these and any operating rules or policies that may be published by Gaibo Translation.

These terms and conditions constitute the entire agreement of the parties and supersede all prior agreements, understandings and negotiations on the subject matter of Gaibo Translation.


Gaibo Translation accepts instructions from Client on the understanding that the translation task will not infringe any third-party rights. The Client undertakes to indemnify Gaibo Translation and the Translator from any claim for infringement of copyright and/or other intellectual property rights in all cases. The Client likewise undertakes to indemnify Gaibo Translation and the Translator from any legal action which may arise because of the content of the original source material or its translation.


Gaibo Translation and its subsidiaries and affiliates shall not be liable for –
a.) Any direct, indirect or incidental damage which may be incurred by you:
b.) Any loss or damage that may be incurred by you, including but not limited to loss or damage that occurs as a result of:


1. Any reliance placed by the client on the completeness and accuracy of the translation;

2. Any changes that Gaibo Translation makes to their services, including the suspension or cessation of services previously offered;

3. The failure to store, corruption or deletion of Client data through the use of the translation services;

4. The client’s failure to provide Gaibo Translation with accurate information;


The client is responsible for the material/s to be translated. The quality of the translation is dependent on the material supplied by you the client.


Upon request, a fixed-price quotation (including GST if applicable) will be provided by Gaibo Translation for large translation jobs via email and shall be valid for a period of 60 days from the date on the quotation.


Prices are subject to change without notice. Gaibo Translation reserves their right to cancel a quotation at any time for any reason. Unless otherwise specifically stated, any prices quoted or are stated in Gaibo Translation schedule of fees and are in Australian and US dollars. The stated prices will be subject to your location when placing your order.


If a translation task is commissioned and subsequently cancelled, reduced in scope, or frustrated by an act or omission on the part of the Client or any third party, the Client shall pay the full contract sum. A refund might be granted if the Client cancels the translation service before the Translator has commenced work. Gaibo Translation reserves the right to decide whether any request for refund merits a full or partial refund. A partial refund may be given if the Client cancels an order after the translation has already been started.


It is the responsibility of the client to provide all required information needed for the translation, as requested by Gaibo Translation.


The anticipated time to complete the work will be stated on Gaibo’s online system, but in the event of delay due to unforeseen circumstances, Gaibo Translation will inform the client regarding the delay.


It is the responsibility of the Client to respond immediately to any request for clarification of information or confirmation, or any inquiry sent by Gaibo Translation. Gaibo Translation will not be liable for any delay resulting from delay or lack of response from the Client.


Full details of Gaibo Translation’s Privacy Policy are available on our website.


Gaibo Translation will do their best to deliver a high-quality translation. Should the Client not be satisfied with the work product, then the Client is to advise Gaibo Translation immediately so that the defects can be rectified by means of amendments. Such change requests and quality concerns do not entitle the Client to a discount. Clients have 7 days to request a change in the translated work completed.


The Client expressly agrees that use of the service is at the Client's sole risk. Gaibo Translation expressly disclaims all warranties of any kind, whether expressed or implied. Gaibo Translation makes no warranty that the service will meet the Client’s requirements, or that the service will be uninterrupted, timely, secure, or error-free; nor does Gaibo Translation make any warranty to the accuracy or reliability of any information obtained through the service. Gaibo Translation makes no warranty regarding any goods or services purchased or obtained through the service, or any transactions entered into through the service.